"This was my second stay at the hotel. The first was in 2016. The staff welcomed us as guests. There was a road closure the day we checked in and the staff was extremely helpful in guiding us through the entrance when we called them and guided us to their underground entrance. The front desk staff was kind, helpful and patient. The hotel offers bus passes and 15% discount on gondola tickets. The pool is extremely well maintained and has a spa for massages. The hotel is on Banff Avenue and convenient to all restaurants, breakfast joints, shopping stores, gas stations. There is an enterprise counter which is located by the front desk. Keg is located inside the hotel and is a great dining option. We did not end up dining there but it’s a nice option. The room was a decent sized standard room with 2 queen beds, well heated, decent lighting and the bathrooms were clean, had all amenities mentioned on their website. Overall had a pleasant stay and highly recommended."